Frequently Asked Questions

The traveler should make every attempt to receive the refund from the airline before submitting an expense report. If a refund cannot be received please submit an Unused Air Ticket Affidavit. 

For visitors who are unable to receive refunds from the airline for their flight, please submit a Visitor Unused Air Ticket Affidavit. 

SLAC Travel Booking Channels are the required booking method for employees booking air travel. Generally, documentation of fare comparison is not required when the business trip is booked according to SLAC's Travel and Expense Policy. Fare comparison documentation is required when any of the following occurs:

• The trip includes a personal component
• The itinerary is an indirect route
• The fare class is out of policy
• The most economical method of transportation is not selected for a trip, for example, a rental car is selected instead of air travel

The expense report must include an attachment with the fare comparison documentation. The fare comparison documentation is most often in the form of a screenshot. The search results should be taken the same day of booking from a SLAC booking channel. The screenshot must visibly note:

•  The time and date of the search (i.e., from the taskbar on your desktop) 
• Include a broad set of search results (e.g., all applicable carriers) 
• The applicable parameters, such as the most direct route, excluding any personal stops, and the appropriate fare class (e.g., coach, non-refundable) 

NOTE: If the attached screenshot is dated post-travel, Travel will calculate an online comparison at the time of processing and will pay based on the lesser of their own comparison or that provided by the traveler. For guidance on documenting a fare comparison, refer to the How to Document an Airfare Comparison Quick Start Guide.