Frequently Asked Questions

No, you are not required to choose basic economy fares. These fares are not what is expected of our travelers and do not need to be included in any fare comparison documentation for expense reimbursement.

You can book Airline "A" if you document the cost of Airline "B" and pay the incremental difference with your personal funds or miles/points.

To get reimbursed for airfare that wasn't used, you will need to fill out an Unused Ticket Affidavit and attach it to your expense report along with the canceled flight itinerary.  Please note that any credit you receive for the cancellation must be used in the future for SLAC-related travel.

Our mandated travel booking channels do not offer vacation packages for employees.

For those with an affiliation that is defined as an exception to our booking channel policy, they should only utilize booking tools that offer a clear itemization of expenses. Most often the organizations offering travel packages need to itemize individual components (i.e. airfare, lodging, etc). 

Such reservations for business travel should only be booked after the traveler has confirmed that each component will be separately itemized (i.e. itemized hotel charges and airfare). Non-itemized receipts are not sufficient documentation for reimbursement.

Yes, travel must not exceed the equivalent airfare. A traveler may choose to use an automobile or other surface transportation for personal reasons even if air travel is the appropriate mode of transportation. 

For this situation, surface transportation expenses may not exceed the airfare SLAC would have paid if air travel had been used, along with the normal cost of ground transportation to and from airports. 

The per diem cost of meals, lodging, tolls, ferries, and parking while in transit via surface transportation may be expensed if the total amount reimbursed does not exceed the equivalent airfare.

An itinerary, invoice, ticket, or receipt (including printouts of electronic versions of these documents) that shows proof of payment (e.g., the card being charged) must be included when reporting airfare expenses. The receipt for airfare must be attached to your Concur expense request.

Documentation must include all the following information or the request will be returned:

• Dates of travel
• Time of departure
• Flight numbers
• Class of service
• Fare basis
• Ticket number or confirmation code
• Cost of ticket
• Proof of payment (the type of card used and the last 4 digits of the card number)

Yes, you may travel on an upgraded class at your own expense or through the redemption of your personal frequent flier miles. Please note on your expense report when an upgraded class is taken and the way this class was paid (personal expense, mileage, ETC).

To ensure that these are separate, you can book your initial flight through our SLAC Travel booking channels. You can visit the airline website directly with your ticket/confirmation number to process the upgrade.

Note: SLAC will not reimburse for any sort of upgraded class, seat upgrade, or preferred seat.

The traveler should make every attempt to receive the refund from the airline before submitting an expense report. If a refund cannot be received please submit an Unused Air Ticket Affidavit. 

SLAC Travel Booking Channels are the required booking method for employees booking air travel. Generally, documentation of fare comparison is not required when the business trip is booked according to SLAC's Travel and Expense Policy. Fare comparison documentation is required when any of the following occurs:

• The trip includes a personal component
• The itinerary is an indirect route
• The fare class is out of policy
• The most economical method of transportation is not selected for a trip, for example, a rental car is selected instead of air travel

The expense report must include an attachment with the fare comparison documentation. The fare comparison documentation is most often in the form of a screenshot. The search results should be taken the same day of booking from a SLAC booking channel. The screenshot must visibly note:

•  The time and date of the search (i.e., from the taskbar on your desktop)
• Include a broad set of search results (e.g., all applicable carriers)
• The applicable parameters, such as the most direct route, excluding any personal stops, and the appropriate fare class (e.g., coach, non-refundable) 

NOTE: If the attached screenshot is dated post-travel, Travel will calculate an online comparison at the time of processing and will pay based on the lesser of their own comparison or that provided by the traveler. For guidance on documenting a fare comparison, refer to the How to Document an Airfare Comparison Quick Start Guide.